1win bookmaker Privacy Policy

1win bookmaker ("Platform", "we" or "us") operates an online betting and gaming service for users in Bangladesh. This Privacy Policy ("Policy") sets out how information collected about you while using the Platform is processed and kept secure.

This policy applies to website visitors, registered members, and mobile app users. You can learn more about the overall structure of the service by reading the Platform's full terms and conditions.

You must be at least 21 years old to register on this Platform or provide personal information.

1win bookmaker collects the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Password (stored in encrypted form; never stored in plain readable form)
• National ID or passport details for identity verification
• Financial transaction details (via bKash, Nagad, Rocket, or bank transfer)

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Confirmation data received through identity verification services
• Transaction status information from payment processors
• Risk assessment data from fraud prevention agencies

1win bookmaker uses collected information only for the following legitimate purposes:

• Completing account registration and identity verification
• Processing financial transactions including deposits and withdrawals
• Providing customer support — in both Bengali and English via 24/7 live chat and email
• Preventing fraud, money laundering, and other illegal activities
• Ensuring the security and technical stability of the Platform
• Meeting applicable legal obligations
• Conducting service analysis to improve the user experience
• Sending relevant promotional information to users who have given their consent

If your information is used for any purpose beyond those listed above, you will be informed in advance and your consent will be obtained where required.

1win bookmaker does not sell or rent your personal information. However, in certain circumstances information may be shared with the following parties:

4.1 Service Provider Partners

Only the minimum necessary information is shared with payment processing providers (bKash, Nagad, Rocket, and bank transfer providers), identity verification agencies, IT infrastructure providers, and fraud prevention platforms. All such partners operate under data protection agreements.

4.2 Legal Requirements

Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency. Any such disclosure will always be made within the limits set by law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such circumstances, and the new data controller will be required to maintain the same level of protection.

The 1win bookmaker website uses cookies and similar technologies. Cookies are small data files stored on your device that help the Platform remember your preferences and improve your experience.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, form security (CSRF tokens), and ensuring security. The Platform cannot function properly without them, so there is no option to disable them.

5.2 Analytics Cookies

These cookies are used to understand which pages users visit and how long they stay. The data collected is aggregated and anonymised. They can be declined through your browser settings.

5.3 Preference Cookies

These cookies are stored to remember language selection and display preferences. Disabling them means preferences will need to be set again on each login.

1win bookmaker applies the highest standard of technical and organisational security measures to keep your information safe.

• SSL/TLS encryption — all data in transit is secured
• AES-256 encryption for stored data
• Two-factor authentication (OTP-based) protection
• Regular security audits and penetration testing
• Strict access controls — only authorised staff can access data

6.1 Data Retention Period

All data is retained while your account is active. After an account is closed, financial records and identity verification documents may be kept for up to five years as required by legal obligations. Analytical data is retained for a maximum of two years.

To learn more about data security, read our about page, which explains the Platform's overall security approach.

As a registered member of 1win bookmaker, you have the following rights:

• Access: The right to know what information is held about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information under certain conditions (some data may need to be retained for legal or regulatory reasons)
• Right to Restrict Processing: The right to object to certain uses of your data
• Right to Data Portability: The right to receive a structured copy of your information
• Right to Withdraw Consent: The right to opt out of marketing communications at any time

To exercise these rights, contact our support team. For general questions, visit the FAQ page.

1win bookmaker strictly prohibits registration by anyone under the age of 21. Age is verified during the registration process, and additional identity verification documents may be requested in suspicious cases.

If it is found that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

Read our responsible gaming page for our full position on responsible gaming.

1win bookmaker stores data primarily on servers in Bangladesh and the Asia-Pacific region. In some cases, data may be transferred to servers in other countries to provide the service.

For such transfers, it is ensured that adequate data protection measures exist in the destination country and that your rights are maintained through contractual safeguards.

1win bookmaker reserves the right to change this privacy policy at any time. Registered members will be informed of significant changes by email or through a clear notice on the Platform.

Continuing to use the Platform after receiving notice means you have accepted the updated policy. If you object to any change, you may request that your account be closed.

The latest version of the policy will always be available on this page, and the "Last updated" date will be shown at the top.