Responsible Gambling Guidelines at 1win bookmaker
Gambling is enjoyable when it stays as entertainment. Know your limits, stay aware, and seek help when needed.
Age Verification — Mandatory
To open an account at 1win bookmaker and take part in any betting or casino game, you must be at least 21 years old. It is every member's responsibility to prevent underage access to their account.
See Gambling as Entertainment
Betting and online casino games are a form of entertainment — they are not a guaranteed source of income. 1win bookmaker wants every member to play with awareness and in a controlled way. Reading our Terms and Conditions will show you how the platform is run fairly and transparently.
Before each bet, ask yourself — would losing this amount cause problems in your daily life? If the answer is yes, it is better not to place that bet. Playing for entertainment means treating any money lost as the cost of that entertainment, not trying to win it back.
We believe that with the right information and tools close at hand, any player can keep themselves protected. That is why 1win bookmaker offers several self-control features that are easy to use and can be activated at any time.
Keeping your personal information secure is our priority. Our Privacy Policy explains in detail how your data is stored and used.
Self-Control Tools
These features give you the ability to manage your own gambling habits.
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and any request to increase it takes some time to process.
Session Time Limits
Set a time limit for how long you play in one session. When the time is up, the system will automatically log you out so you do not spend more time than intended.
Temporary Account Break
Temporarily close your account for a set period — from 24 hours up to several weeks. During the break you will not be able to log in or place bets.
Self-Exclusion
If you need a longer break, choose self-exclusion. During this time your account is completely inactive and no promotional messages are sent to you.
Review Gambling History
View a record of all your bets, wins, and losses from your account. Regularly reviewing your history makes it easier to stay aware of your spending patterns.
Direct Support
Contact our 24/7 live chat to activate any self-control tool or to get help with your account. You can speak directly in Bengali.
Recognising the Signs of a Problem
If any of the following apply to you or someone close to you, it may be a cause for concern. Noticing the signs early and seeking help is important.
- Repeatedly placing bets to recover lost money and continuing to play even after heavy losses.
- Borrowing money from family or friends to gamble, or skipping bills and other essential expenses.
- Hiding the truth or lying to family or friends about gambling habits.
- Neglecting work, studies, or family responsibilities in favour of gambling.
- Feeling restless, irritable, or anxious when not gambling — this is a clear sign of dependence.
- Gradually increasing the size of bets because the previous amounts no longer feel satisfying.
- Repeatedly trying to cut down or stop gambling but being unable to do so.
If one or two of the above happen occasionally, there is no immediate need for alarm — but if they occur regularly or several appear together, consider seeking help.
Where to Get Help
Acknowledging a problem is a sign of strength. It is never too late to ask for help.
1win bookmaker Live Chat
Our support team is available 24 hours a day, 7 days a week to help in Bengali. Contact us directly via live chat for any questions about self-control tools or your account.
Email Support
Write to our support email for confidential assistance. If you share details about your situation, our team will be able to understand it and provide appropriate help.
Family and Close Ones
Let a trusted family member know about your habits. Support from someone close to you is the greatest strength on the road to recovery — it is better not to try to face it alone.
Professional Counselling
Speak with a psychiatrist or addiction counsellor. This type of counselling service is available at various government and private hospitals across Bangladesh.
Support Groups
Join groups that help people overcome gambling addiction, where people with the same experience support one another — without judgement and with empathy.
If you feel you have lost control over your gambling habits, contact us today. Our support team's email address is: [email protected] — we respond in Bengali.
Assess Yourself
Think through the questions below as they apply to you. The more questions you answer "yes" to, the greater the need to seek help.
If you answered "yes" to more than three questions, read our FAQ section and contact our live chat directly for support.
The Core Principles of 1win bookmaker
Our commitment to responsible gambling is reflected not just in words but in action.
Age Verification
Age is verified at registration and again later if needed. No money is accepted from underage individuals and such accounts are closed immediately.
Transparent Information
The RTP of every game, bonus terms, and betting rules are clearly published. Nothing is hidden — visit our About Us page to learn more about us.
Accessible Tools
Deposit limits, session time limits, temporary breaks, and self-exclusion — these tools are always accessible from a member's account and there is no complicated process to activate them.
Trained Support Team
Members of our 24/7 live chat and email support team are trained to provide help on responsible gambling matters with sensitivity. Speak in Bengali and get help in plain language.
Responsible Use of Promotions
No promotional offers are sent to members who are under self-exclusion. The terms of all bonuses and offers are always stated clearly.
Frequently Asked Questions
Answers to members' common questions about responsible gambling.