1win bookmaker Terms and Conditions

These terms and conditions apply to the 1win bookmaker platform and all services operated under it. By accessing the website, creating an account, or taking part in any gaming activity, you acknowledge that you have fully read these terms and agreed to comply with them.

1.1 Eligibility to Use the Service

The following conditions must be met to use this platform:

• You must be at least 21 years old (for ages 21+).
• You must open an account in your own name, and all information provided must be true and accurate.
• Only one account per person is allowed.
• You must not be located in a jurisdiction where online gaming is prohibited by law.
• You may not operate an account on behalf of another person or for the benefit of a third party.

1.2 Language and Interpretation of Terms

These terms and conditions have been prepared in Bengali. In the event of any language conflict, the Bengali version shall be considered final. If there is any ambiguity regarding the meaning of a clause, the administrative decision of 1win bookmaker shall be considered final.

2.1 Registration Requirements

A valid account must be created to play games or place bets on 1win bookmaker. During registration, you are required to provide your full name, date of birth, mobile number and email address. The platform reserves the right to cancel any account created with false information at any time.

2.2 Identity Verification (KYC)

To ensure security and prevent fraud, 1win bookmaker reserves the right to verify the identity of any member. A copy of a National ID (NID), passport or driving licence may be requested for verification. Withdrawals may be restricted until verification is complete.

• Required documents must be submitted within the specified time after they are requested.
• Document images must be clear and legible.
• Submitting false documents will result in account cancellation.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Sharing this information with anyone else is strictly prohibited. If you suspect unauthorised access to your account, contact our support team immediately.

3.1 Deposit Methods and Limits

1win bookmaker currently accepts deposits through widely used mobile banking services in Bangladesh. Accepted deposit methods are: bKash, Nagad, Rocket and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount is ৳200.

3.2 Withdrawal Rules

The same methods can be used for withdrawals — bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳1,000. Once a withdrawal request is approved, it is generally processed within 15 minutes to 2 hours.

• Account verification must be complete before a withdrawal can be made.
• Withdrawal requests can only be made using the same method used for the deposit, unless instructed otherwise.
• Withdrawals may be delayed until the wagering requirements of any active bonus have been met.
• If any suspicious activity is detected on the account, withdrawals may be placed on hold during the review.

3.3 Ownership of Funds

All funds in an account belong to the registered owner of that account. Deposits or withdrawals using a third party's bank account or mobile banking number are not permitted.

1win bookmaker provides various promotional offers. Each offer has specific terms that must be read before acceptance.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. This bonus is subject to a wagering requirement of 20 times the bonus amount. For example: a deposit of ৳1,000 earns a bonus of ৳1,200, making the total balance ৳2,200; to become eligible for withdrawal, wagering of ৳1,200 × 20 = ৳24,000 must be completed.

4.2 General Bonus Policy

• A member may claim a bonus only once unless the offer's terms state otherwise.
• Bonus winnings cannot be withdrawn before the wagering requirements have been met.
• Transferring bonus funds to another account is strictly prohibited.
• In cases of proven bonus abuse, the bonus and any winnings derived from it will be voided.
• Collecting bonuses by using multiple accounts is strictly prohibited.

4.3 Bonus Expiry

Each bonus has a set expiry period. If the wagering requirements are not met before the bonus expires, the bonus and any winnings earned from it will be automatically voided.

5.1 Betting Rules

Sports betting, casino games and live casino services are available on 1win bookmaker. It is entirely the member's responsibility to fully understand the applicable odds and rules before placing any bet.

• A bet once confirmed cannot be changed or cancelled, unless the platform authority permits it under special circumstances.
• 1win bookmaker reserves the right to void bets placed at abnormal odds due to a technical error.
• If evidence of bias is found in determining the outcome of an event, the related bets may be reviewed.

5.2 Cricket and Sports Betting

Bets can be placed on various cricket events including BPL, IPL, T20 World Cup and Bangladesh Tigers matches. If a match is abandoned or postponed, those bets are generally treated as void and the stake is refunded.

5.3 Casino Game Policy

Casino game outcomes are determined by a neutral RNG (Random Number Generator), which is regularly audited. The RTP (Return to Player) information for each game can be found on that game's page.

1win bookmaker is committed to maintaining a fair and transparent environment. Any of the following actions may result in account cancellation and legal action:

• Creating or operating more than one account under the same person's name.
• Using multiple identities to claim bonus benefits.
• Using automated software, bots or any other technical means to gain an unfair advantage in games or betting.
• Attempting to gain unauthorised access to another member's account.
• Using the platform for money laundering or any other unlawful financial activity.
• Coordinating with other players to influence game outcomes.
• Misconduct or harassment towards other members.

All content on the 1win bookmaker website — text, images, graphics, design, software, logos and all other elements — are intellectual property owned by the platform. Members are not granted any rights to use these materials.

• Copying, distributing or publishing any part of the site without permission is prohibited.
• The site's content may not be used for commercial purposes.
• Written permission must be obtained before using the brand name or logo for any other purpose.

1win bookmaker accepts no liability in the following situations:

• If any game or bet is left incomplete due to internet disconnection or a technical issue.
• If third-party services (mobile banking, banking systems) are delayed.
• If any loss occurs as a result of a member's own negligence or sharing their account details with others.
• If any issue arises from a third-party website or service outside the site.

In all cases, the maximum liability of 1win bookmaker will be limited to the amount of the relevant transaction.

9.1 Platform Rights

1win bookmaker reserves the right to suspend or close an account without prior notice for any of the following reasons:

• Violation of any clause of the terms and conditions.
• Detection of fraud or suspicious activity.
• Providing false information or submitting forged documents.
• Evidence of operating multiple accounts.
• Instructions from legal authorities or a court order.

9.2 Member Rights

A member may request the closure of their account at any time. The request must be made to our support team. The member will be given the opportunity to withdraw their balance before the account is closed, though any active bonuses will be cancelled.

1win bookmaker believes that gaming is a form of entertainment — not a source of income. Our responsible gaming policy helps every member enjoy games safely and within limits.

• Avoid betting beyond your means.
• Do not place more bets in an attempt to recover losses.
• Set deposit limits if needed — our support team is ready to help with this.
• If you notice signs of gaming addiction, seek professional help immediately.
• Do not allow anyone under 21 years of age to use your account.

For detailed information on responsible gaming, how to set limits, and self-exclusion options, please visit our responsible gaming page.

1win bookmaker places the highest importance on protecting members' personal information. How data collected during registration and platform use is stored and used is explained in detail in our privacy policy.

• All transactions and personal data are protected through SSL encryption.
• Members' data is not sold to third parties.
• Data is used only for service delivery, verification, and fraud prevention.
• Data may be disclosed to authorities where required by legal obligation.

12.1 Right to Make Changes

1win bookmaker reserves the right to modify any part of these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the site after any changes constitutes acceptance of the updated terms.

12.2 Dispute Resolution

For any dispute or complaint, please contact our support team directly in the first instance. Our team is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week. Resolution through dialogue is the preferred approach for settling any dispute.

12.3 Contact Information

For any questions or complaints regarding the terms and conditions, please contact our support team:

• Live Chat: Available 24/7 through the platform
• Email: [email protected]

You can also visit our frequently asked questions page for answers to more general queries.